Terms & Conditions
Legal Terms and Conditions
All trademarks are the property of their individual holders. TheBestStore.com (TBS) does not claim to be endorsed or affiliated in any way by any company or trademark holder or their agents, employees and owners. TBS does not credit any video footage used as their own or representative of TBS product. If a trademark is infringed please contact TBS for removal. You agree that you are of legal age to use our website.
Stock charts definition:
In stock - Item in stock ready to ship same or next business day
Pre-order stock - Incoming stock. Shipping times range from 60-120 days from order date.
Limited stock - Depending on supply and originating warehouse of shipment. Shipping times range of 15-45 days. Can be cancelled and refunded prior to shipment.
No stock pre-order - No current date for stock. Shipping times range from 90-120 Days.
Pre orders or orders that have not yet shipped can be cancelled until the day of shipment with a full 100% refund.
***All communications regarding warranty must be done via ticketing system at Hello@thebeststore.com including claims, updates, billing, cancellation and any other requests.***
Shipping Fees are billed after return date has passed or 5 business days from delivery. Shipping charges can be billed upto 45 days post delivery and are preauthorized. For payments that cannot be collected there will a 2% interest per month and a fee of $89 late payment.
REBATES - to qualify all invoices must be paid. Any returned payment or chargeback qualifies for a fee. If payment is not received within 5 business days of invoice any rebates will be cancelled and full payment will be required. If payment is not received within 14 days of final payment notice the full amount will immediately be sent to collections both against the purchaser and the business to which the product was delivered/rebate was credited to. Any order can be cancelled and refunded fully at the sole discretion of TBS prior to shipment date. If a rebate is part of a cancelled order the rebate is the responsibility of the purchaser if cancelled prior to shipping by TBS. Frivolous chargebacks will incur a $1733 legal fee or maximum applicable fee in each state whichever is higher. The original cost of the item will be added to this fee and sent directly to collections within 3 business days of a closed dispute. This is applicable for all delivered/non returned products where the item is delivered and purchased by the purchaser.
All items returned must be returned with RMA# and in the same condition as sent with all accessories and tags and shipping tracking number before any refunds can be processed. No refunds without proof of purchase and proof of return with the item being in resell-able condition upon return. Purchaser is responsible for shipping cost. 15% Restocking fee per item on business products.
WHAT INFORMATION DO WE COLLECT, AND HOW DO WE COLLECT IT?
We may collect personally identifiable information when you interact with or purchase from us. This information may include:
Your name, address and phone number
Your mailing and billing address
Your e-mail address
Any other information that we may voluntarily collect from you on our website or through alternate means
We may use this information in accordance with this policy, and we may also use this information to improve our products, services and advertising.
USE OF ONLINE TECHNOLOGY AND COOKIES
We do use online tools to help us recognize you when you visit our website. To assist us in personalizing your experience, to better serve your needs and to simplify our user’s navigation, we may receive information when you visit our websites and store it in our log files. This information includes IP addresses, browser type and language, clickstream data, referring and exit pages, and other information stored using a cookie.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use your personal information to conduct our normal business, namely for the fulfillment of our products. Here are other examples of how your personal information may be used:
To place and fulfill your order.
To understand what our users want, and develop new products and services.
We may use third-party advertising and marketing companies to aid in serving relevant site content to users or to serve ads on our behalf. These companies may employ cookies and web beacons to measure advertising effectiveness. This gives us insight into what pages are visited the most, what products are being received the best, and other information to help us enhance your experience. Any information collected via cookies and web beacons by third parties is not linked to personal information collected by TBS COM.
To contact you regarding upcoming product launches, deals and other communications. If you have opted in to our email newsletters, you can opt out at any time from an email itself.
When we have believe it is necessary to protect our rights or the rights of our customers or when required by law.
To gather market research information about our customers and to analyze behavior and needs for internal use.
To communicate any opportunities the user voluntarily participated in (promotions, contests, community, etc).
For areas on this Site that require user-supplied information or communications, such as bug reports, customer testimonials, or E-mail correspondence (collectively, 'User Content') you grant TBS COM an unrestricted, worldwide, irrevocable license to use, modify, reproduce, display, perform, and distribute such User Content. However, we will not release your personal information, e-mail address, name or otherwise publicize the fact that you submitted such User Content to us unless: a) you grant us permission to do so; b) we first notify you that the User Content you submit will be published or otherwise used with your name on it; or c) we are required to do so by law.
We honor and respect children’s privacy. We will not knowingly or intentionally collect information from children under 13 years of age. If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you. If we find that any personal information is collected from a person under the age of 13, we will remove the information from our database.
We use Secure Socket Layer (SSL) technology to encrypt any data you provide when placing an order with us via our web store.
If you are purchasing our products and services from one of our distributors, please refer to their privacy policies.
While TBS com has been tested and proven safe for use on phones, some low quality phone cases may experience discoloration over time similar to prolonged outdoor exposure. For this reason, TBS com recommends using high-quality cases from reputable manufacturers.
If you believe that Content uploaded to or processed through the Service infringes your intellectual property rights or otherwise violates this Policy, you may notify us immediately.
You agree to indemnify and hold TBS com and its owners, shareholders, directors, officers, managers, employees, representatives, agents, subsidiaries, affiliates, successors, business partners and assigns (collectively, the “Indemnified Parties”) harmless from and against any and all damages, losses, costs or expenses (including, without limitation, attorney fees and costs at trial and on appeal) incurred in connection with any third-party suit, claim, demand or action brought against any of the Indemnified Parties arising from or relating to your use of the Service, your Content, or your breach of this Agreement (individually and collectively a “Claim”). TBS com has the right to control the defense, settlement, and resolution of any Claim, at your sole cost and expense. In no event may you settle or otherwise resolve any Claim without our express written permission.
- Credit / Debit Cards
- Offline Payments