Shipping & Returns

Shipping Policy

Orders are shipped next business day or as stated. Some orders that are part of association member pricing or promotional discounts may ship 30-45 days after purchase depending on promotion.

Return & Exchange Policy

General return and exchange policy Most products sold by The Best Store can be returned or exchanged within 30 days from the date of your purchase, or 30. The exceptions to this policy are cellular and wireless devices (details below) and non-returnable items (details below). All products must be returned in their original packaging in resalable condition. The product must be in like-new condition (i.e., no signs of use), and some products can only be returned or exchanged if the packaging is unopened. To process a return or exchange, you will need to provide the following:

  • The original receipt (invoice) from your purchase.

  • The original method of payment. Payment card purchases will be refunded to the original payment card. Store credit will be given for returns with gift receipts.

  • Your name, address, phone number, and signature. Valid government-issued photo ID may be requested to confirm this information.

 

 

Cellular and wireless devices The Best Store adheres to the CRTC Wireless Code of Conduct and the rights of the consumer. Subject to usage restrictions set by the carriers, cellular and wireless devices can be returned up to 15 days from the date of your in-store purchase, or 15 days from the date your online order is delivered. The return period is up to 30 days for any person who has self-identified as a person with a disability. Cellular and wireless devices include cell phones and smartphones, and carrier-activated tablets, mobile hotspots, and wearables. Before returning a cellular or wireless device, make sure to disable the security settings. See more details in the “Disabling security settings on certain devices” section below.

 

Bundle, bonus, and defective items Returning a bonus item Bonus items, or free gifts, are items that were included free with certain purchases. If you wish to return a bonus item, you will need to return both the item that you paid for and the bonus item to be eligible for a refund. Bonus items can be exchanged only if they are defective. All other terms and conditions of The Best Store Return and Exchange Policies apply. Returning a bundle item Bundle items are items that came as part of a combo or package promotion with another item. Bundling items together allows us to offer them to you at a (combined) lower price than if you were to purchase them each separately. If you decide to return one or more of the items included in a bundle, you will be charged the stand-alone price for each item you wish to keep, which may be higher than the bundled price, then refunded for the items you wish to return. All other terms and conditions of The Best Store Return and Exchange Policies apply. Returning a defective item A defective item can be returned or exchanged within 30 days, and must be in its original packaging with all items originally included by the manufacturer or by The Best Store.

 

Non-returnable items The following products cannot be returned:

  • Major appliances that are Open Box, floor models, and/or of the Miele brand

  • Service, delivery, and installation fees

  • Gift cards and pre-paid cards

  • Digital downloads (such as digital software and video games)

  • Books, magazines, and copyright materials

  • Food, vitamins, and supplements

  • Earrings and in ear products

  • Intimate products

  • Personal protective equipment (PPE)

  • Seasonal holiday goods

  • Shopping bags

 

 

Product condition requirements Most items can be returned or exchanged even if the box or packaging has been opened, with the exception of non-returnable items and certain items that must be unopened. If the box or packaging is opened, the product must be in like-new condition, with no signs of use. Additional conditions apply to the following items:

  • All furniture must be unassembled. This includes indoor and outdoor furniture, nursery and baby furniture, and all other types of furniture.

  • Fashion apparel, linens, bedding, maternity products, and baby clothes, shoes, and accessories must be unused, unworn (if applicable), unlaundered, and still have the original tags attached.

  • Cell phones, smartphones, wireless devices, computers (laptop and desktop), tablets, iPads, and eReaders must have all security settings disabled. See more details in the "Disabling security settings on certain devices" section below.

 

Items eligible for return or exchange only if unopened The following products can only be returned or exchanged if the original packaging is unopened:

  • Major appliances

  • except Open Box, floor models, and Miele major appliances, which are all non-returnable.

 

  • Baby, nursery, and maternity products

  • except baby monitors, gates, and highchairs, which can be returned if opened.

 

  • Beauty, grooming, and personal care products

  • except hair dryers, hair straighteners, and curling irons, which can be returned if opened.

 

  • Fitness equipment

  • Computer components and upgrades

  • Physical software, blank media (e.g., blank CDs), and entertainment media (including video games, music, and movies)

  • Office supply consumables (ink, toner, etc.)

  • Paper supplies (paper, writing instruments, etc.)

  • Headphones and virtual reality headsets

  • Microphones

  • DJ and karaoke equipment, musical instrument consumables (e.g., guitar strings, etc.), and wind instruments (e.g., harmonicas)

  • Beverage dispensers or soda machines with compressed gas

  • Photo film

  • Batteries

Disabling security settings on certain devices Before returning cell phones, smartphones, wireless devices, mobile hotspots, wearables, computers (laptop and desktop), tablets, iPads, and eReaders, you will need to turn off the security settings.